Microsoft Teams down for thousands of users, this is what may have caused the outage


Microsoft Corp said that it is investigating an outage where users are unable to access Microsoft Teams or leverage any features on the app, but did not disclose details on how many users were affected.
The company has acknowledged the issue on its Twitter account for Microsoft365Status. In a tweet, the company said that it has received reports that some users are unable to access its video meeting platform Teams. Another follow up tweet shares the likely cause of the outage. It says that a recent deployment contained a broken connection to an internal storage service, which has resulted in impact and that the company is working to direct traffic to a healthy service to mitigate impact.

The company has also the updated the Twitter account with Microsoft 365 Service health status
Title: Users can’t access Microsoft Teams
User Impact: Users may be unable to access Microsoft Teams.
More info: Reported impact scenarios include, but may not be limited to, the inability to access to the service, initiate messaging, calling, and meetings.
The desktop app may sign in successfully, though all functionalities may be down, and users may see the following message: “We ran into a problem. Reconnecting…” Users leveraging the web client may see a message stating “Operation failed with unexpected error.”
Current status: Our investigation has determined that a recent deployment contained a broken connection to an internal storage service. We’re working to direct traffic to a healthy service to remediate the impact to Teams. In parallel, we’re exploring other options to mitigate impact as quickly as possible.
Scope of impact: This issue may potentially affect any user attempting to utilize the Microsoft Teams service.
Next update by: Thursday, July 21, 2022, at 4:00 AM UTC
Posted on Thu, 21 Jul 2022 03:15:23 GMT
(This is a developing story)





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